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Gold Cleaning Package
Service Description
Gold General Cleaning Package Our gold general cleaning package is designed for a more thorough and detailed clean, perfect for seasonal refreshes or when your space needs extra attention. 🏡 Bedrooms, Kitchen, Living Room & Common Areas: ✔ Trash Removal: Empty all bins and replace liners. ✔ Surfaces & Dusting: Dust and wipe down countertops, shelves, furniture tops, and décor. ✔ Cupboards & Cabinets: Wipe down all exterior cupboard doors. ✔ Floors: Vacuum all carpets and rugs, mop hard floors for a fresh finish. ✔ Skirting Boards: Dust skirting boards. ✔ Windows & Fixtures: Wipe down interior window glass, ledges, and sills. ✔ Shutters: Dust and wipe down horizontal blinds/shutters for a refreshed look. (We do not provide a full clean of vertical blinds) ✔ Cobweb Removal: Remove cobwebs from ceilings, corners, and hidden areas. ✔ Light Switches: Sanitize high-touch areas for a germ-free environment. ✔ Kitchen Deep Clean: Scrub and sanitize sinks, wipe down stovetops and spot-clean appliances. ✔ Electronics: Gently wipe over TV tops, monitors tops, and electronic surfaces to remove dust and smudges. ✔ Ceiling Fans: all ceiling fans dusted and wiped down to remove debris 🚿 Bathrooms: ✔ Toilet Deep Clean: Scrub and disinfect inside and outside of toilets, including the base and behind. ✔ Sink & Countertops: Wipe down and sanitize sinks, faucets, and vanity tops. ✔ Cabinets & Storage: Wipe down the exterior of all cabinets. ✔ Shower & Bathtub: Scrub and rinse bathtubs, showers, and glass screens to remove soap scum and build-up. ✔ Mirrors & Fixtures: Polish mirrors and wipe down bathroom fixtures. ✔ Windows & Blinds: Wipe down interior window glass, ledges, and blinds/shutters. ✔ Floors: Vacuum and mop for a spotless finish. ✅ What We Provide: We bring all cleaning equipment and high-quality products, so you can sit back and enjoy a refreshed space!
Cancellation Policy
1. Booking and Payment A 50% deposit is required to secure your booking for all services. For services over $350, a 70% deposit is required. All deposits must be paid at least 48 hours before your scheduled clean. Remaining balance due on the day of service. Failure to pay on time may result in cancellation. 2. Cancellation Policy Cancellations within 24 hours incur a 50% cancellation fee, covered by the non-refundable deposit. No refunds for same-day cancellations or no-shows. 3. Access to Property Clients must ensure safe and legal access to the property. If the cleaner is locked out or access is not provided within 15 minutes, the service will be cancelled, and the deposit will be forfeited. We are not responsible for lost or misplaced keys, including unsecured hidden keys. 4. Pets, Children & Supervision We are not responsible for the supervision or care of pets, children, or any other persons. Ensure pets are secured, and children are supervised. 5. Liability and Damage Claims for damage or breakage must be reported within 24 hours. Our liability is limited to the cost of the service provided. We do not accept liability for pre-existing damage or improperly maintained items. 6. Health and Safety We may refuse to clean unsafe or hazardous areas, including those with bodily fluids, illegal substances, unsecured weapons, or aggressive animals. 7. Satisfaction Guarantee Concerns about the service must be reported within 24 hours for a re-clean, provided the issue is within the scope of the original booking. 8. Flat-Rate and Fair Use Policy Flat-rate packages are based on standard conditions. If the workload exceeds normal expectations, pricing or service scope may be adjusted. 9. Late Payments Invoices not paid within 48 hours post-service may incur a late fee. Repeated late payments may result in refusal of future services. 10. Recurring Bookings Clients booking recurring services must commit to a minimum of two cleans. Cancelling or skipping without sufficient notice may incur a fee. 11. Force Majeure We are not liable for delays or cancellations due to circumstances beyond our control, such as extreme weather, illness, or emergencies. By booking with Steph's Glowing Cleans, you agree to these Terms and Conditions, which may change without notice. It is your responsibility to review the latest version.
Contact Details
0426762799
stephsglowingcleans@gmail.com
Brisbane QLD, Australia